Information Technology Engineer
Job Summary
The candidate with the role of “Information Technology Engineer” (IT Engineer) will be responsible for providing technical support to end-users, troubleshooting hardware/software, monitoring and maintaining critical infrastructure, servers, and network operations to ensure business continuity.
Duties – Responsibilities
- Provide prompt on-site and remote technical support to local and remote users via ticketing system, phone, and VPN
- Install, configure, upgrade, and troubleshoot end-user hardware, peripherals, and software applications
- Provide end-to-end support for workstation, printing and peripheral devices
- Administer and troubleshoot Windows Server environments and basic server clusters
- Manage Active Directory tasks, such as user provisioning, access permissions, password policies, and Group Policies
- Monitor virtualized infrastructure
- Maintain and monitor file servers, access rights, and storage quotas
- Execute and monitor routine system backup and disaster recovery restore procedures
- Monitor and troubleshoot enterprise data and voice (VoIP) network infrastructure
- Continuously monitor overall system and network performance, performing basic tuning and health checks
- Oversee endpoint security solutions such as Antivirus/EDR, Anti-Spam, and web content filtering
- Ensure all endpoint devices and configurations comply with corporate IT and security policies
- Rapidly diagnose, troubleshoot, and escalate critical incidents according to standard operating procedures (SOPs)
- Work effectively in a 24/7 rotating shift schedule to support uninterrupted terminal operations
Skills Required:
- Minimum Level 5 diploma / Associate degree or Bachelor’s degree in Computer Science, Information Technology, or a related field
- Minimum of 3 years of proven professional experience in an IT Helpdesk, Technical Support, or Systems Administration role within a corporate environment
- Excellent command of the English language (written and verbal)
- Vendor or vendor-neutral certifications (i.e. CompTIA A+ / Network+ / Security+, Microsoft Certified, Cisco CCNA) are required
- Availability to work on a rotating shift schedule (including nights, weekends, and holidays)
Technical Competencies
- Strong knowledge of client operating systems (Windows 11)
- Good understanding of networking fundamentals (TCP/IP, VLANs, switching, routing) and structured network troubleshooting
- Hands-on experience with Microsoft Windows Server and Active Directory
- Knowledge of data backup & restoration fundamentals
- Knowledge of virtualization platforms
- Basic knowledge of Linux environments
- Proficiency in the Microsoft Office suite / Microsoft 365 (Outlook, Excel, Word, Teams)
- Hands-on experience with enterprise Antivirus / Endpoint Security tools
Join our Team by sending us your CV: cv@pct.com.gr